Privacy Policy

1. Introduction

XCD Fitness Pty Ltd ("we", "us", "our") is bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and store your personal information when you interact with our website, use our services, or communicate with us.

2. Information We Collect

We may collect the following types of personal information:

• Identity information: name, email address, and contact preferences when you reach out to us or engage our services.
• Health and fitness information: details about your physical condition, fitness goals, medical history, and dietary preferences, collected with your consent as part of service delivery.
• Technical information: IP address, browser type, device information, and browsing behaviour collected automatically through cookies and analytics tools.
• Payment information: billing details processed securely through third-party payment providers. We do not store credit card numbers on our servers.

3. How We Use Your Information

Your personal information is used for the following purposes:

• Delivering and managing fitness coaching, training, and wellness services.
• Communicating with you about appointments, programs, and updates relevant to your services.
• Improving our website, services, and overall customer experience.
• Complying with legal and regulatory obligations.
• Processing payments and maintaining business records.

4. Disclosure of Information

We do not sell, trade, or rent your personal information. We may disclose your information to:

• Service providers and contractors who assist us in delivering our services (e.g., payment processors, email delivery platforms), subject to confidentiality obligations.
• Health professionals (e.g., physiotherapists, general practitioners) only with your explicit consent and where relevant to your care.
• Government authorities where required or authorised by law.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include secure storage systems, encrypted communications, and restricted access controls. However, no data transmission over the internet can be guaranteed as absolutely secure, and we encourage you to take appropriate precautions when sharing information online.

6. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience, analyse site traffic, and understand user preferences. You can control cookie settings through your browser. Disabling cookies may affect certain functionality of the website.

7. Your Rights Under the APPs

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate, incomplete, or out-of-date personal information.
• Request deletion of your personal information where it is no longer needed for the purpose it was collected, or where you withdraw consent.
• Lodge a complaint about our handling of your personal information.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe, generally within 30 days.

8. Cross-Border Disclosure

Some of our service providers may be located outside Australia. Where we disclose personal information to overseas recipients, we take reasonable steps to ensure they comply with the APPs or are subject to a substantially similar privacy regime.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or wish to make a privacy-related enquiry, please contact us at:

XCD Fitness Pty Ltd
Email: [email protected]
ABN: 78 696 565 330 | ACN: 696 565 330
Western Australia, 6121